Terms & Conditions
Our Promise
When using our sevices you agree to the terms and conditions below, please read them carefully before booking
Our Services
We provide a range of exterior cleaning services, including but not limited to:
- Window Cleaning
- Gutter Clearing
- Fascia & Soffit Cleaning
- Conservatory Cleaning
- Exterior Building Cleaning
- Caravan & Motorhome Cleaning
- Vehicle Detailing
Not every service is suitable for every property. If we believe a requested service could cause damage or is unlikely to achieve an acceptable result, we will discuss this with you before any work begins.
Quotations
All quotations are provided based on the information available at the time of pricing.
If we discover additional work is required, access is significantly different from expected, or the property has changed since the quotation was provided, we may need to revise the price. Any changes will always be discussed with you before proceeding.
Cleaning Schedule
Our window cleaning services operate on a 4 or 8 weekly schedule. We do not charge a first clean price, new customers wishing to join are required to commit to a minimum of three cleans. Early cancellation will result in the value of the remaining cleans to be charged.
One off Cleans
One off cleans with no recurring comitment can be individually quoted and scheduled.
Cancellations & Skipped Cleans
To help us operate an efficient service, we ask that any cancellations are made with as much notice as possible. Same-day cancellations, or appointments where access is unavailable without prior notice, will be charged at the full agreed price. Persistent cancellations or skipped cleans may result in your regular service being discontinued.
24hr Clean Guarantee
We are only happy if you are satisfied with your clean, if there are any issues and you notify us within 24hrs we will return to clean free of charge.
Scheduling Delays
We endeavour to maintain our weekly schedule and cleans should take place within three days prior or post the due date. Sometimes due to things outside of our control this may be beyond expected we will always communicate as soon as possible of any significant delays.
Cleaning Notification
Texts to notify of our intention to clean should be sheduled for the night before our arrival. Sometimes due to unpredictable weather or situations outside of our control messages will be sent out before 08:00 on the morning of.
Safe Access
To help us complete your clean safely and efficiently, we kindly ask that all pathways, working areas and access routes are kept clear and free from hazards before we arrive.
If dog waste or other unhygienic conditions are present in areas we need to access, we may be unable to complete some or all of the scheduled work. Where safe access is prevented, the full service charge may still apply, even if only part of the clean can be completed or we are unable to carry out the service at all.
This policy helps us maintain a safe, clean and respectful working environment for our team, and we appreciate your understanding and cooperation.
Liability
We take great care when carrying out all of our cleaning services and are fully insured for your peace of mind. However, we cannot accept responsibility for damage resulting from pre-existing defects, faulty fittings, inadequate maintenance, loose fixtures, worn or deteriorated materials, or any circumstances beyond our reasonable control.
If you believe accidental damage has occurred during our visit, please notify us within 24 hours of the service so we can investigate the matter promptly and fairly.
Payment Terms
We offer a range of convenient payment options, including bank transfer, contactless card payment, cash, and GoCardless Direct Debit.
For customers on a regular cleaning schedule, we recommend GoCardless Direct Debit as the simplest and most convenient payment method. Once set up, payments are collected automatically after your service, providing a secure, hassle-free process for both you and us.
Payment is due within 7 days of the invoice date unless otherwise agreed. If payment is not received within this timeframe, we reserve the right to apply late payment charges and suspend or terminate future services until the outstanding balance has been settled.
Referral Scheme
As a small local business, recommendations from happy customers are one of the biggest compliments we can receive. Referrals and positive reviews help us continue to grow and allow us to keep providing the reliable, high-quality service we’re proud of.
As a thank you, you’ll receive £25 account credit for every friend or family member you refer who goes on to complete their first clean with us. There’s no limit to how many people you can recommend, so the more referrals you make, the more credit you can earn.
We truly appreciate your support and thank you for helping our business grow.